Getting Started
First-Time Users The Sony Trade-In Program allows you to maximize your investment and upgrade to the latest Sony technology today. You can receive a trade-in value for your pre-owned IT when you purchase a new eligible product—making your new Sony purchase even more affordable! You can also donate your pre-owned products and allow others to be more productive, through the National Cristina Foundation. Or arrange for your used equipment to be recycled responsibly. See
How It Works for the easy steps to take.
Trade-In Program Deadlines The following is a list of important dates and deadlines to qualify for the Sony Trade-in Program.
Note: The Trade-in Program deadline may change if you are participating in the Large Deal Desk.
Confirmation Message You can expect to receive an Acceptance Notification E-mail message following the completion of your online trade/donation/recycling transaction. We recommend that you keep a copy for your records. This message will confirm the item(s) you are trading/donating/recycling, the value of the products, and a quote number. To receive your trade-in rebate check, print this e-mail and send it along with your proof of purchase to:
Sony Trade-in Program 1305 Mall of Georgia Blvd
Suite 190
Buford, GA 30519
Or Fax to 770-925-9064
Or E-mail to
sonycustomerservice@marketvelocity.com Combining Items In a Trade The Sony Trade-in program does not require a 1 for 1 ratio. You may trade in multiple product(s), but you must purchase at least one new eligible Sony product.
Click here to see eligible purchase models.
Shipping
Shipping Methods You are responsible for packing your current product. If you need to purchase packing materials or a box to return your trade-in product, we suggest one of the following options:
1) Your local UPS or FedEx Kinkos store
2) OnePak
http://onepak.com/ It is important to use our shipping label or shipping placard, as it will be used to expedite tracking, identification and processing.
After you have accepted the Sony Trade-in terms and conditions, you will be presented a "shipping instructions" page. This page will provide the instructions you will follow to return your traded-in product. Within one business day of completing your trade, an email with the subject line "Sony Trade-in shipping instructions" will be emailed to the address you provided while registering. The 'Sony Trade-in shipping instructions email' will provide the steps for retrieving your shipping label or shipping placard. The 'Sony Trade-in shipping instructions email' will contain embedded links, simply click on the link and your prepaid, pre-addressed shipping label or shipping placard will appear. A Microsoft window will direct you on how to print out your label or placard. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes. If you are trading multiple items, a link for each item will appear in the email.
You have 30 days from the day you completed your on-line trade to return the product. The trade-in product must be shipped by the "Ship Date" noted on the label.
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact
sonycustomerservice@marketvelocity.com.
Lost shipping label If you have lost your prepaid shipping label or shipping placard, simply refer to your shipping instructions email and click on the link to print out another label or placard. If you are unable to locate your shipping instructions email contact
sonycustomerservice@marketvelocity.com with the following information of a replacement.
- Name
- Address
- E-mail Address
- Quote Number (from Acceptance Notification email)
If more than 14 days has passed since you confirmed your trade, Sony reserves the right to re-price your transaction quote.
Packing Guidelines Please follow these guidelines when shipping your trade-in/donation product:
- Wrap the item(s) using plenty of bubble-wrap, or other appropriate packing supplies. Include all components of the product for return.
- Package the item(s) in a sturdy cardboard box designed specifically for shipping. Shipping tape that is 2-3 inches wide should be used.
- Tape all edges on the sides, top, and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape.
- Attach the prepaid shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label.
- Call your local carrier, per your instructions on your e-mail, to have your product picked up; or drop off the package at a regional shipping location (store locator). Be sure to keep the tracking number for proof of shipment.
- You have 30 days from the day you completed your on-line trade to return the product. Once printed, the trade-in product must be shipped by the "Ship Date" noted on the label.
- When packaging your product, be sure to include applicable installation or system software on CD or diskette, the certificate of authenticity, applicable end user license agreements, and manuals.
- Please ensure that you include any documentation and accessories that were originally shipped with your product. These items could include warranty cards, keyboard, mouse, and connection cables. Failure to include these items will impact the value of your trade. If you do not have these items, please contact sonycustomerservice@marketvelocity.com for further assistance.
If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Sony will take responsibility for resolving any claims with the courier. If the packing is intact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you directly to discuss the product's condition and renegotiate the quote value. In the event there is no trade value due to the condition of the product, you will be responsible for all associated costs for recycling the product.*
* A recycling fee may be required in certain states. This recycling fee will be waived when recycling a VAIO notebook or desktop and purchasing a new VAIO product or PC. Tracking To track a package,
click here and select Package Tracking. You will find a real time status of any package shipped via Federal Express.
Payments and Pricing
Typographical Errors In the event that a product is listed at an incorrect trade value due to a typographical error or miscalculation by the database, Sony Trade-in shall have the right to refuse or cancel the transaction within seven calendar days after the date of the actual trade (see Terms and Conditions).
Check delivery All checks are mailed via the U.S. Postal Service to the address designated in your transaction. Sony will issue your check approximately 30 days after we receive and inspect your trade-in product. We must also receive your proof of purchase along with your Acceptance Notification Email.
Missing checks If you do not receive your rebate check within the check delivery period listed above, please send an email message to
sonycustomerservice@marketvelocity.com so that we can research the issue for you.
Trade-In Products
Recycle/Disposal Products that are deemed to have no remaining fair market value are appropriate for recycling*. Market Velocity will facilitate the recycling process (see How It Works
http://sony.tradeups.com/How.aspx), and you can be assured that all applicable EPA guidelines will be followed. Products that are assigned a trade-in value may be traded in for a rebate check, or can be donated to the National Cristina Foundation. In these cases, products received will be refurbished as necessary and either donated or resold.
* A recycling fee may be required in certain states. This recycling fee will be waived when recycling a VAIO notebook or desktop and purchasing a new VAIO product or PC. Determining Product Values How do I determine the condition of my product?
Is the product in excellent working condition and needs no refurbishment? Has regular maintenance has been performed on the product in accordance with manufacturer recommendations?
Is the body of the product clean (i.e., no smudges, ink marks, dents, stickers, or scratches? | If so, choose Excellent. |
Is the product free from technical problems? (i.e., it does not make noise or run slowly, is not missing pieces, does not have excessively worn parts, etc.)
Does the body of the product have only minor blemishes? (i.e., smudges, ink marks, dents, stickers, or scratches). | If so, choose Good. |
| The product has no major technical problems; it turns on and is in working condition but has cosmetic defects. | If so, choose Poor. |
Customer Service and support
Via Phone 888-309-2944. Hours are Monday through Friday from 8AM - 8PM EST.
Via E-mail sonycustomerservice@marketvelocity.com Submitting Feedback Your comments and suggestions are important to us. Let us know what you think about Sony Trade-in by clicking
sonycustomerservice@marketvelocity.com Canceling a trade In the event you wish to cancel your trade, simply send an email that includes your name and quote number to
sonycustomerservice@marketvelocity.com requesting that your trade be canceled. Sony will send you an email confirming the cancellation. You may be asked, but not required, to provide a reason as to why you opted to cancel the trade.
Purchase Products
Eligible Purchase Products The following is a list of eligible purchase products for this program. Simply click on a category to see all of the products within that category.
VAIO® Notebook or VAIO All-in-One PCs Contact customer service at phone: 888-309-2944 or email:
sonycustomerservice@marketvelocity.com with any questions regarding eligible model.
Note: Models subject to changes at any time during program period.
